Frequently asked questions

Below are some answers to our most frequent questions.

  • How can I purchase tickets for an event?

    Purchasing tickets is easy! Simply visit our website, browse the events available, select the event you’re interested in and proceed to checkout. You can pay securely with Stripe at checkout.

  • Can I get a refund if I can't attend the event?

    Refund policies vary depending on the event organizer. In most cases, tickets are non-refundable but may be transferable to another person. We recommend reviewing the specific event’s terms and conditions or contacting our customer support for assistance. Redeemed Events Inc. is not responsible for any ticket refunds.

  • How do I receive my tickets after purchasing?

    After completing your purchase, you’ll receive an email confirmation with your tickets attached as a PDF or a link to download them. You can also access your tickets by logging into your account on our website and downloading them from the ‘Individual Tickets’ section.

  • What should I do if I haven't received my tickets?

    If you haven’t received your tickets via email or cannot download them from your account, please check your spam or junk folder. Sometimes, emails can end up there. If you still can’t find them, there should also be a copy in your dashboard under ‘Individual Tickets.’ Any purchased tickets will be kept here. If you cannot find your ticket there, double check your bank statements to make sure the ticket was purchased. If you are still having issues, please reach out to the specific event organizer you purchased your ticket from.

  • Are there additional fees besides the ticket price?

    Yes. We have simple, easy to understand fees. Redeemed Events Inc. charges 3.5% to keep the lights on and our payment processor, Stripe, charges 2.9%. That’s it! No subscriptions or complex charges.